Privacy Policy
This Privacy Policy outlines how we collect, use, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using this website, you agree to the terms of this policy.
1. Personal Information We Collect
We may collect personal information including your full name, shipping and billing address, email address, phone number, and order details. Any information you voluntarily provide via contact forms is also collected. We do not store credit card or payment details; all payments are processed securely through third-party providers.
2. How We Use Your Personal Information
We collect and use your personal information for purposes including:
Processing and fulfilling your orders, including shipping and delivery
Communicating with you regarding your orders, enquiries, or customer support requests
Sending you updates, promotions, or marketing communications (only where you have opted in, and you can unsubscribe at any time)
Improving our website, products, and customer experience
Detecting and preventing fraudulent transactions or activities
Complying with legal and regulatory obligations
We only use your personal information where it is reasonably necessary for our business activities or required by law.
3. Disclosure of Personal Information
We may disclose your personal information to trusted third parties where necessary, including:
Payment providers (e.g. Stripe, PayPal)
Shipping and delivery partners
Website and hosting service providers
Some of these third parties may be located outside Australia. By using our services, you consent to the transfer of your information to these providers.
We do not sell or rent your personal information. We may disclose information where required by law or regulatory authorities.
4. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience and collect information about how you use our site.
This may include analytics tools that help us understand website traffic and improve performance. You can choose to disable cookies through your browser settings.
6. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will take effect immediately once published on this page.