Shipping Policy
Order Processing Time
All candles are hand-poured and made to order. Please allow 3–5 business days for processing from the moment your payment is confirmed.
Delivery Times
Delivery times vary depending on your location and the courier service selected. Please note that estimated delivery times provided at checkout are estimates only and are not guaranteed.
Shipping Costs
Shipping fees are automatically calculated at checkout based on the total order size, weight, and destination.
Incorrect Address
Please double-check that your shipping details are correct before finalizing your order. We are not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.
Damaged Orders
If your order arrives damaged, please contact us at kattyuskaecheverry@gmail.com within 48 hours of delivery. Be sure to include clear photos of both the packaging and the damaged product.
International Shipping
For international orders, customers are solely responsible for any customs duties, taxes, or import fees applied by their destination country.
Final Note
Each order is prepared with care, intention, and respect. Thank you for supporting handmade, conscious creations.